MANAGED IT · MADISON, ALABAMA
We see it before
you feel it.
Most outages give warning for days before anyone notices. We watch for the signals, fix the cause, and you never find out there was one.
- Backups verified04:12
- Patches current100%
- Drive health1 aging
- FirewallOK
- Wi-Fi loadNormal
This is the kind of picture we keep on every client, and the reason problems get handled before they reach you.
★★★★★ Rated 5.0 on Google
Local & independent · Madison, AL
Flat-rate plans · no lock-in games
THE DIFFERENCE
Break-fix shops get paid for your bad day.
When your provider only earns money once something is broken, nobody upstream is paid to prevent it. We flipped that: a flat monthly fee means every problem we stop is time we get back too. Our incentives and yours point the same direction.
Less downtime
Problems get caught while they are still warnings.
Predictable cost
One monthly number instead of surprise repair invoices.
Aligned incentives
We do better when nothing goes wrong.
WHAT WE WATCH
The six things that take businesses offline
Backups & restores
Not just that a backup ran, but that it can actually be restored, and how fast.
Drive & hardware health
Drives warn before they die. We replace them on a Tuesday, not during your busiest week.
Patching & updates
Security updates applied on a schedule, so you are never the easy target.
Firewall & threats
What is trying to get in, what got blocked, and what needs a decision.
Wi-Fi performance
Coverage, congestion, and the channel overlap that makes everything feel slow.
Vendor bills & renewals
Phones, internet, licensing. What renews, what went up, what you stopped using.
HOW IT WORKS
Four steps, starting at $99
Find what is actually broken
A $99 assessment gives you a plain-English picture of where you stand.
Fix causes, not symptoms
We work the prioritized list. The things causing repeat problems go first.
Catch the next one early
Monitoring and maintenance run quietly in the background from then on.
Call a person who knows you
No ticket roulette, no call center reading a script off your account.
SERVICES
Everything we can take off your plate
- Network assessment$99Security, backups, devices, and layout. A full picture, in a plain-English report.
- Hardware assessmentThe health of your gear and hard drives, plus what is aging out and due to be replaced.
- Wi-Fi assessmentCoverage, channel setup, and speed. We find the dead zones and fix the congestion.
- Managed ITYour full outsourced IT department. Everything below, handled for one predictable monthly fee.
- Network as a ServiceWe provide, maintain, and support your network and Wi-Fi equipment, so it stays current and someone else owns the headache.
- Backups & recoveryDependable backups and fast recovery, designed around how fast you actually need to be back up, and around HIPAA where it applies.
- Security & monitoringPatching, protection, and eyes on your systems around the clock.
- Helpdesk & supportA real person to call whenever something comes up.
- Vendor managementtop saverWe manage your vendors (VoIP, QuickBooks, internet, software licensing), chase the better deals, and trim the bill. One of the biggest ways we save clients money.
- Cost reductionFind and remove wasted IT spend across the board.
TOP SAVER
Most of what you overpay for is not equipment. It is subscriptions nobody is watching.
Phones, internet, QuickBooks, seats for people who left two years ago, renewals that quietly went up. We take vendor management on as part of the job: chase the better rate, cancel what you stopped using, and keep the receipts.
See what we could cutMEDICAL & DENTAL
Running a practice? HIPAA lands on your IT.
Backups, access control, audit trails, and encryption are not optional extras for a medical or dental office. They are named safeguards in the Security Rule, and the evidence has to exist before anyone asks for it.
How we handle HIPAA- We sign a Business Associate Agreement
- Backup and recovery built to real restore times
- Unique logins, automatic logoff, no shared passwords
- Old accounts closed when staff leave
- A written map of where patient data actually lives
PROOF
Rated 5.0 on Google
“I called Ken with a question and he was able to fix the problem over the phone. This guy saved me money instead of trying to make a buck when he could have. If I ever have a computer related issue this is the business I will call. When you get good customer service combined with knowledge, that's unbeatable.”
“Ken, Mad IT has helped to keep our company safe. They are always willing to explain all the options and prices before doing the work.”
“Ken really helped us out with our son's computer. He walked us through troubleshooting several issues over the phone and then came by the house and diagnosed the root cause. He is very knowledgeable and provided his expertise in a professional manner. MAD I.T. is a great company and we can't recommend them enough.”
GET STARTED
Start with the $99 assessment
You get a plain-English report, a prioritized list, and a map of your network. Yours to keep whether or not you hire us.